Client Site Engineer
Isle of Man
Permanent
Our client seeks a Client Site Support Engineer to join their team.
Role Profile: You will provide dedicated IT Desktop support directly to users at a key customer's office location. Reporting to the Team Leader, you will ensure the smooth operation of IT systems and infrastructure at this customer site.
Key Responsibilities:
- Providing day to day local and remote desktop support, addressing inbound calls, maintaining the helpdesk system and answering user questions.
- Responding to tickets in a timely manner and respecting SLAs ensuring tickets are logged correctly and contain the relevant information at the appropriate level of detail.
- Addressing hardware, software, and network issues promptly.
- Installing, configuring, and maintaining IT equipment and peripherals.
- Collaborating with the customer's IT team to escalate and resolve complex issues.
- Maintaining documentation and internal knowledge base.
- Monitoring network performance and security, addressing vulnerabilities as needed.
- Delivering exceptional customer service and maintaining positive client relationships.
- Adhering to company and customer IT security policies and procedures to protect data and systems.
- Assist in maintaining compliance with industry standards and regulations.
Key Skills and Experience:
- Recognised IT qualification (Bachelor's Degree / National Diploma in Computing)
- At least 1-2 years of experience in a similar IT support role
- Strong technical knowledge of hardware, software, and networking components
- Proficiency in troubleshooting and problem solving within Windows environments
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Professional industry certifications (Microsoft, Cisco, Juniper) are a plus
- Able to manage and prioritise workload effectively
Technical Knowledge:
- Hardware troubleshooting and repairs
- Operating systems (Windows)
- Experience in Active Directory, Windows Server, Group Policies, DNS and DHCP
- Basic network configuration and troubleshooting
- Software installation and maintenance
- Security best practices
- Experience in cloud environments such as Microsoft Azure, Microsoft 365 and SharePoint
- Familiarity with ticketing systems for efficient incident management
