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Onboarding Analyst

Isle of Man
Permanent
Our client seeks an Onboarding Analyst to join their team
If you're looking for an exciting opportunity to work with a dynamic and innovative company, then this company is the perfect place for you. With their entrepreneurial spirit and drive to succeed, they  offer an environment where you can grow both personally and professionally
 
Role Profile:  In this role, you will support the onboarding and review of institutional accounts across  global operations, including the Isle of Man (IOM), Argentina, Brazil, Denmark, and Colombia. The ideal candidate will ensure compliance with regulatory requirements and internal policies while delivering exceptional service to clients. This is an exciting opportunity to contribute mission of providing secure and efficient financial solutions in a rapidly evolving industry.
 
Key Responsibilities:
  • Support the onboarding process for new institutional clients, ensuring all required documentation is collected and verified.
  • Conduct thorough KYC reviews to assess and verify the identity of institutional clients in accordance with regulatory standards and company policies.
  • Coordinate with local compliance teams in IOM, Argentina, Brazil, Denmark, and Colombia to ensure consistent application of KYC procedures.
  • Ensure all client documentation is complete, accurate, and up-to-date.
  • Maintain detailed records of KYC reviews and decisions, ensuring they are easily accessible and auditable.
  • Stay informed about regulatory changes and updates in the jurisdictions covered, adapting processes and policies as necessary.
  • Identify and assess potential risks related to institutional client onboarding and KYC processes.
  • Escalate high-risk cases to senior management for further review and decision-making.
  • Provide guidance and support to local compliance teams to ensure a thorough understanding of KYC requirements and procedures.
  • Foster a collaborative environment and ensure effective communication between the global compliance teams.
  • Serve as the primary point of contact for institutional clients during the onboarding process.
  • Address client inquiries and concerns related to KYC requirements and documentation.
  • Work closely with the sales and relationship management teams to provide a seamless onboarding experience for clients.
  • Develop and maintain strong relationships with institutional clients, ensuring their needs are met promptly and effectively.
  • Actively seek feedback from clients to improve the onboarding process and overall client experience.
  • Ensure a high level of customer satisfaction by providing timely and accurate information to clients.
  • Handle client issues and complaints professionally and escalate them as necessary to ensure resolution.
  • Prepare regular reports on the status of onboarding and KYC reviews, highlighting key metrics and any issues or delays.
  • Utilize data analytics to identify trends and areas for improvement in the onboarding process.
 
Key Skills and Experience:
  • Strong understanding of KYC, AML, and regulatory requirements across multiple jurisdictions.
  • Minimum of 2-3 years of experience in financial services, with a focus on institutional onboarding or compliance.
  • Excellent organisational and communication skills, with the ability to manage multiple priorities effectively.
  • Detail-oriented with the ability to analyse and interpret complex data.
  • Familiarity with global operations and regulatory environments in regions such as LATAM and Europe is a plus.
  • Proficient in using compliance tools, databases and CRM systems.
  • A proactive, solutions-focused mindset with the ability to work both independently and as part of a team.
Desirable
  • Spanish as a Second Language: Ability to communicate effectively with Spanish-speaking stakeholders and partners in LATAM regions, enhancing cross-border collaboration.
  • Experience with Compliance Monitoring Tools: Familiarity with specific platforms like Lexis Nexis or WorldCheck.
Angela Westmorland
Your specialist: Angie Westmorland
Quote job ref: 15580

Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.