Senior Administrator - New Business
Isle of Man
Permanent
Our client seeks a Senior Administrator - New Business to join their team.
You will assist the Manager with the operations of the Welcome & New Business Teams, to effectively deliver a direct service to clients, both internal and external by the processing of all requests within specified servicing times.
Key Responsibilities
- Responsible for allocation of daily work (including post).
- Assist the Supervisor by monitoring the team workload throughout the day, raising any concerns where workloads are particularly high and the ability to prioritise work and ensure deadlines are met.
- Adhere to regulatory legislation and ensuring compliance requirements.
- Provide in depth, ad-hoc and on the job training regarding Welcome & New Business processes to junior members of staff.
- Assist the Supervisor/Manager to ensure Skills Matrix for team members is updated quarterly and is used as a tool to gauge ongoing development and identify areas of focus for each staff member.
- Ensure that all departmental procedure notes are reviewed and maintained on a timely basis.
- Willingness to cross train and be flexible in approach to assisting other teams within Customer Services as and when required based on work volume.
Key Skills & Experience
- Minimum of 5 years' experience in Financial Services.
- Reasonable Knowledge of Microsoft Office Applications (Word, Excel, Outlook)
- Ability to draft basic letters / fax
- Experience within a customer facing administration role
- Ability to work under pressure.
- Good planning and organisational skills.
- Excellent communication skills (written & verbal)
- Good team player
- Commitment to providing outstanding customer service
- Good telephone manner
