Senior Product Manager

• Drive the strategic evolution of the product portfolio, balancing innovation with the management of existing offerings.
• Work cross-functionally to ensure seamless integration of newly acquired assets, aligning processes and customer experiences.
• Develop and execute strategies to optimise legacy products, ensuring they continue to deliver value in a changing market landscape.
• Lead the development and management of mobile products and associated service strategies.
• Optimise digital experiences across all owned products, enhancing customer journeys while reducing support effort and operational costs.
• Continuously monitor and evaluate product performance, collaborating with the Head of Product and key stakeholders to drive strategic recommendations that maximise market share, revenue, and margin growth.
• Conduct comprehensive assessments of the mobile product portfolio-analysing customer behaviour, financial performance, market trends, and technical viability.
• Deliver regular KPI, revenue, and research reports to track product performance and inform strategic decisions.
• Conduct industry, competitor, and customer research to drive ongoing product evolution and customer experience enhancements.
• Own forecasting and budgeting processes, working closely with Finance to ensure accurate financial planning.
• Provide expert guidance and support to Retail, Customer Support, and Business teams, acting as a trusted advisor on product-related matters.
• Maintain strong relationships with existing suppliers, proactively identifying and mitigating any risks to revenue or margin.

• Experience in product management and service strategy.
• Strong commercial acumen, with the ability to balance customer needs and business objectives.
• Proven ability to analyse market trends, customer behaviour and financial performance.
• Strong data analysis and reporting skills.
• Background in budgeting, forecasting, and revenue optimisation would be highly desirable.
• Experience in stakeholder management, working cross-functionally with internal teams and external partners.
• Excellent verbal and written communication skills, with the ability to present insights effectively.
• Strong problem-solving and project management capabilities.
• Experience in digital transformation and optimising customer journeys.
• Effective customer relationship management experience.
• Ability to work in co-operation & collaboration with others.
• Self-motivated, well-organised and effective at communicating at all organisation levels.

Your specialist: Mark Burman

Quote job ref: 15731

Hi, I'm Mark and I look after all the temp / contract roles. If this exciting job sounds up your street, please submit your details, we look forward to hearing from you.

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