Solutions Support Administrator
Isle of Man
Permanent
Our client seeks a Solutions Support Administrator to join their team.
Key Responsibilities:
- To support the Solutions and Accreditation team with the administration of Accreditation workshops and ongoing client support, including business development.
- The role will involve a number of tasks to ensure smooth preparation, implementation and follow up for online and face to face accreditation workshops.
- Pre-workshop set up: registration of participants (ensuring payment received), printing and shipping of hard copy materials, Learning Platform set up for participants/online course materials, follow up with clients to confirm attendance and ensure all questions/assistance is addressed.
- Participant Coaching: Ensure individual self-surveys are set up and administered, schedule coaching sessions and produce/deliver reports to facilitator/coach prior to coaching sessions,
- Post Workshop: Support with delivery and return of assessments, accreditation certificate production, action learning projects.
- You will support with office based tasks and assist in a diverse number of internal projects.
Key Skills and Experience:
- Ideally be from a Learning and Development background
- Be educated to degree level or hold an equivalent professional qualification
- Ideally have 4 years work experience.
- Excellent customer service skills - ability to interact online via MS Teams or Zoom
- Excellent written communication skills
- Excellent organisation skills
- Ability to plan work and adjust to changing requirements
- Ability to multi task
- Ability to learn about new products and processes
