Asset Services Manager

• Champion and lead a culture of customer service excellence for all clients, companies and third parties
• Manage and delegate workloads within the team to ensure maximum productivity, ensuring the smooth running of team tasks and activities
• Implement and supervise the cross training of team members
• Oversee and manage the processing of stock transfers, ensuring timely and accurate settlement
• Liaise with custodians, counterparties, and internal teams to resolve transfer related queries and issues
• Ensure the accurate and efficient set up of new assets and securities on internal systems maintaining data integrity
• Oversee the process of all corporate actions including mergers, rights issues, stock splits and tender offers
• Ensure timely and accurate processing of dividend payments and income distributions
• Be responsible for the collation of management information and quality assurance control checks
• Be actively involved in any team and company projects, providing cover to team tasks, if necessary
• Be responsible for ensuring processes and procedures are followed and adhered to by the Team
• Demonstrate an in depth understanding of the departmental risk management framework and ensure the identification of any issues and reporting is completed in line with the agreed policy and procedures.
• Prioritise Team workloads to achieve deadlines based on customer and regulatory requirements, achieving operational excellence across all functions
• Using internal programmes as an enabler, manage and monitor performance metrics for your teams, using them to drive and improve performance, creating and maintaining a high-performance culture within the team and encouraging a culture of continued personal development for self and team
• Build and maintain effective relationships with primary internal stakeholders which includes liaison with the relevant Specialists and Managers around the wider business
• Drive continuous improvement and lean processing within the team
• Support and motivate individuals in own team and enable them to perform their roles to the highest levels of effectiveness, ensuring service level standards are met
• You will require a strong understanding of product offering
• You will be required to always conform to the Company's AML procedures and guidelines
• You will be required to work on a variety of projects that deliver service, create capacity and ensure control effectiveness within the team
• You may, from time to time, be required to undertake other activities of a similar nature within your capabilities in other teams, as requested by your line manager

• Minimum 3 years' experience in a similar role/sector
• Experience working with global custodians and brokers
• Formal management training/qualification
• Excellent analytical and problem-solving skills
• Strong IT skills are required in all Microsoft applications. I-DCRM, Jira and Lucid charts would be advantageous
• Strong organisational and time management skills, requiring minimal supervision
• ​Strong client communication skills (verbal and written) in relation to complex but routine matters
• Exhibit creativity and flexibility in solving customer problems
• Promote trust in the workplace through open and honest communication with colleagues
• Demonstrate good team leadership skills
• Understand the diversity of capabilities within a team to ensure every member of the team recognises the value they offer and inspire and encourage co-workers to contribute their own ideas
• Remain task focused to result
• Gather and present facts and figures when a problem has been identified and 'think outside the box' to find a solution

Your specialist: Angie Westmorland

Quote job ref: 15666

Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.

Submit Your CV