Head of Payments & Processing

• Identify and implement opportunities for continuous improvement of the processing area in collaboration with the Head of Core Operations to ensure efficient functioning of the processing unit and maintaining high customer service delivery.
• Drive the automation of processes to promote efficiencies, minimize risk and improve customer experience.
• Align with the Customer Value Proposition, Service Level Agreements and benchmark targets to continuously improve the customer experience and satisfaction.
• Develop and implement initiatives to create efficiencies, manage cost and ensure that budgets for the Processing unit are achieved.
• Drive optimal utilisation of all resources (human and capital) to be responsive to competitive pressures, changing market conditions, client needs and business strategies.
• Identify and define operational performance metrics for the processing unit, to the achievement of country operations objectives.
• Collaborate with other business units to ensure that best practices and a standard approach is followed to improve the customer experience.
• Provide accurate and timeous management information to ensure data is available, accurate and relevant to drive effective decision making.
• Assess, identify and monitor all forms of risk faced by the processing unit and implement and maintain suitable control activities and operations to ensure effective mitigation of potential risks and adherence to risk management standards to reduce exposure.
• Lead the processing teams according to the Bank's leadership principles and values, including management of the employee lifecycle from recruitment through to exit, performance management, training and development, discipline and grievance management, retention, reward and people administration to ensure a high performance culture that will ultimately enhance the customer experience.
• Develop, drive and implement plans for the unit to cross skill resources across the different processes to enable cross product and cross function workload balancing.

• Educated to Degree Level: Business Commerce or Finance and Accounting Preferred
• 5-7 years Practical work experience within an operations and processing environment
• 3-4 years  Experience in the management of complex operations, ideally within the corporate financial services sector
• 3-4 years Experience in leading and managing teams, building and maintaining relationships within and outside of the organisation
• Procedures and processes relating to banking transactions
• Comprehensive knowledge of banking transaction processes relevant to products and services offered to customers
• Practical knowledge of how to input, access and utilize information to analyse forecast trends
• Knowledge of corporate banking and the interface between frontline service, sales, and support functions
• Knowledge of process / project management
• An extensive knowledge and understanding of the various systems used within the wider Processing and operations area.
• Working knowledge of capacity management principles and processes.
• Knowledge of cost management principles and practices.
• Knowledge of the applicable legislations

Your specialist: Mark Burman

Quote job ref: 15578

Hi, I'm Mark and I look after all the temp / contract roles. If this exciting job sounds up your street, please submit your details, we look forward to hearing from you.

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