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Technical Operations Senior Associate

Isle of Man
Permanent
Our client seeks a proactive and experienced Technical Operations Senior Associate to join their team.
 
You'll be an integral part of the Technical Operation team, a dynamic group tackling financial crime risks for High Risk and Politically Exposed Persons.
 
This role offers hands-on experience with AML solutions, ensuring compliance and delivering excellent client service. You'll also contribute to complaints management and reporting in a fast-paced, impactful environment.
 
Key Responsibilities
  • Cultivate and maintain strong relationships with key clients and advisors, understanding their needs and ensuring their expectations are met.
  • Act as a point of contact for high dependency client issues, demonstrating a commitment to prompt and effective resolution.
  • Perform Technical reviews of client files ensuring regulatory requirements are met and managing the client transaction from start to finish where necessary or on an ad-hoc basis if required.
  • Mentor client services professionals, fostering a culture of excellence, collaboration, and continuous improvement.
  • Support the development and implementation of AML-focused technical solutions, ensuring alignment with second line and regulatory expectations.
  • Stay abreast of AML regulations and compliance requirements, integrating changes into existing technical solutions.
    • Deal with queries from clients, both internally and externally via telephone or written communication.
      •  
      • Collaborate with internal compliance teams to ensure solutions align with the latest regulatory standards.
      • Actively contribute to the successful delivery of the departmental objectives along with your own personal business objectives and performance development plan.
 
Key Skills & Experience
  • Experience in performing technical reviews of client files to meet regulatory requirements.
  • Ability to support the development and implementation of AML-focused technical solutions.
  • Strong understanding of AML regulations and compliance requirements, such as industry specific controls and risks
    • Passionate about delivering excellent customer service
    • Competent in Microsoft applications: Including Word, Outlook, SharePoint, and Excel
    • Excellent written and verbal communication both internally & externally
    • Exceptional analytical and investigative skills with the ability to present findings to different audiences
    • Capable of working to tight deadlines & display time management skills
    • Ability to manage client transactions from start to finish as needed.
    • ICA qualified to Certificate level would be desirable
Angela Westmorland
Your specialist: Angie Westmorland
Quote job ref: 15458

Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.