Technical Vendor Manager

• Ensure that suppliers are conformant to Group Policies and Standards; are meeting performance, service level and commercial obligations; taking action when they aren't.
• Ensuring that suppliers are accurately categorised in accordance to their contribution to the Group based on risk, materiality and criticality.
• Building and running robust commercial and procurement approach as part of the Supply Chain Management practices. Through working to make sure suppliers comply with best practice, group policies and deliver against their contracts - whether they're existing suppliers or part of a tender for new business,  ensuring that providers deliver what they're obligated to
• Work with Technical Vendors managed by the business to ensure that they are compliant with their commercial obligations, adhering to Group Policies, and meeting agreed Service Levels and other performance metrics.
• Work with non-Technology relationship owner stakeholders across Brands and Cross-Functional teams to provide guidance and assistance managing their suppliers' performance, best practices, adherence to Group Technology policy.
• Where contractual agreements preclude adherence to Group Policy, Group Processes or industry best practices manage the exception via the Risk Management processes, working with Service Excellence and Architecture to drive forward acceptance, mitigation or strategic resolution.
• Working with IT Contract and Procurement specialists and other Technology, Brand and Cross-Functional teams to select new suppliers that can meet requirements and ensure that their on-boarding is compliant with Policies.
• Perform segmentation review and thereafter annual refreshes of supplier categorisation, materiality and residual risk positions.
• Perform regular supplier performance reviews with technical vendors aligned with materiality categorisation and residual risk position.
• Work with Financial Operations Analyst and Contract & Procurement Specialists to track intra- and inter-year spend.
• Raise risks using the businesses Technology and Risk processes and tooling as appropriate, tracking their treatment, crystallisation and/or acceptance.
• Complete all mandatory governance documentation, including but not limited to:
• An Exit Strategy for all new and incumbent material suppliers;
• Supplier Segmentation Review;
• Review of material subcontractors;
• Regular performance and compliance scorecards;
• Lodging of Governance Meeting minutes in the agreed location;
• Reporting of breaches relating to internal policy, regulatory and legal requirements
• Work with the Incident, Problem and Change Manager and Analyst to support engaging with and escalation into technical vendors in the event of a major incident, failed resolution service levels, failed changes or other urgent priorities.
• Work with the Service Excellence Manager to ensure technical vendor participation in Post Incident and Failed Change Reviews as appropriate, following a Major Incident or Failed Change, or by exception when requested from Technology Leadership team or above, managing investigations to determine the causal factors and consequent mitigation/preventative actions.
• Provide updates as to progress and status to stakeholders, Cross-Functional, Brand and Technology Leadership as appropriate.
• Managing Special Measures activities or formal Service Improvement Plans to proactively address areas of delinquency, substandard performance or commercial non-conformance to obligations.
• Work with the Reporting Analyst to analyse the requisite data and context, identifying impact, trends and themes.

• Thorough knowledge of Supply Chain Management practices and processes and how to apply them.
• Proven experience working in a relationship manager, relationship owner or supply chain manager capacity previously - preferably within a Financial Services setting.
• Microsoft Office / Office 365 Collaboration tooling experience essential.
• Proven, disciplined and consistent analytic approach and mindset.
• The ability to work with stakeholders at multiple levels of seniority, across multiple different suppliers and geographies.
• Experience working with outsourced technical landscapes desirable.
• A proactive individual, self-motivated, and able to use own initiative
• Excellent spoken and written communication skills, with the ability to express technical concepts in Business English to non-technical audiences.
• Previous line management experience would be beneficial - however not mandatory; coaching will be provided in all cases for the right applicant where needed.
• The ability to work under pressure and maintaining focus and accuracy is a necessity for this role.

Your specialist: Debbie Amankwa

Quote job ref: 15314

Hi, I'm Debbie and I look forward to receiving your submission for this fantastic opportunity with this business.

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